PLACING AN ORDER

If you are having problems placing your order, please visit our contact us page and get in touch so we can help.

We deliver fresh produce and groceries to almost everywhere in the Western Province of the island. You can find more information about our delivery options here.

The type of packaging we use will depend on what products are in your order and whether any of them require refrigeration. We use:

  • Cardboard boxes
  • Crumpled brown paper
  • Paper bubble wrap, etc.

If you have a promotional code, you will be able to enter it during checkout.

Payment for ‘Pay Online’ orders is processed at the time of placing your order. ‘Pay On Delivery’ orders can be paid using Cash or Card at the time of delivery. We accept Visa, Mastercard, American Express, UnionPay cards from all banks.

EXISTING ORDERS

You will be able to check the status of your order by logging into your account or clicking the link in your order confirmation email.

It is not currently possible for you to make changes to your order. If there are changes you would like to make, please visit our contact us page and get in touch. We will do our best to help as long as your order has not been dispatched.

We will accept cancellations within one hour of placing your order. Please email us at [email protected] with the subject line ‘CANCELLATION’ and remember to include your order number. We are not able to cancel your order any later than this.

We take great care when packing our orders to ensure that they arrive safely. If you have received a damaged item or delivery, please visit our contact us page and get in touch so we can arrange a redelivery or refund for the damaged item(s).

If you have received a damaged or faulty product, please visit our contact us page and get in touch and we will arrange your return. Free returns available within 12 hours from the time of delivery for perishable goods and 24 hours for nonperishable products.